Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to sales@diamondjute.com
For international shipping, we require 3-5 business days of processing time before we ship your order. The processing includes inspection, customs forms generation and other international shipping documentation required to ship internationally from China. However, if your product needs any type of modifications for example, any ring size other than Women's Size 7 or Men's Size 10 will need to be resized to your requested size and will take an additional 1-3business days.
Since we only sell real jewelry, a signature will be required by you or another adult in your household to accept the package at the time of delivery. If no one is available at the time of delivery, the shipping carrier will NOT leave the package outside your door or in your mailbox, they will try to deliver the package again the next business day, or you can contact the shipping carrier using the tracking number provided to you via email to arrange a pick-up at the carriers' location. A signature will still be required and the carrier might ask for a valid photo ID to ensure the package is delivered to the correct recipient.
In some cases, if our fraud analysis system detects any suspicions in your transaction, the processing time can take an additional 3-5 business days. Your security and privacy is our highest priority. To ensure a smooth transaction, please make sure your shipping address matches the billing address of your payment method, your IP location is within a short distance from your billing address. And, your phone number and email address have been active for at least 90 days. These are not requirements, but rather suggestions to ensure a secure transaction
All of our diamond jewelry is inspected and shipped from China. Our warehouses are located in Zhengzhou city, Henan province, China.
For international shipping, we require 3-5 business days of processing time before we ship your order. The processing includes inspection, customs forms generation and other international shipping documentation required to ship internationally from China. The approximate shipping time-frame is provided at checkout but it does not include the 3-5 business days processing time. In most cases, you will get your order delivered within 4-21 days depending on your country of residence. A signature will be required by you or another adult in your household to accept the package at the time of delivery. A valid photo ID might also be required at the time of delivery to ensure the package is delivered to the correct recipient. Buyers are responsible for any import customs or duty taxes by your native country at the time of delivery.
We offer a life-time guarantee on all of our diamond products. We guarantee that the product you will receive will be authentic and accompanied with an appraisal certificate that can be used to purchase insurance for your product for any future accidental damage or repairs. We only sell real jewelry.
If you are not satisfied with your product for any reason, you may return it within 14 days of your order date in the original, unworn, unused condition. After deducting the standard 10% restocking fee, your refund will be processed back to your account within 5-7 business days of us receiving the item back. To start the return process, please fill out our RETURNS CENTER form.
You can change or cancel your order by connecting our sale manager,or by filling our Support Request form. To connect our sales manager:whatsapp:+8613140152271,Email: sales@diamondjute.com Please note that you can only change or cancel your order before it is shipped, once we ship your order, it cannot be changed or cancelled.
Most diamond rings are originally made in either a Womens Size 7 or Men's Size 10. To avoid further exchange by wrong size, if you are not sure your own size, you can connect with our sales. For any exchange or return, customer need to take the responsible of shipping cost. Instead of raising customer’s cost, we recommend our customers to take the diamond rings purchased from us to a local jeweler in your area that offers jewelry repair or resizing services and get your finger sized first, and then get the ring resized accordingly at your local jeweler, most likely the same day.
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